If I lost a major donor's trust due to miscommunication, my first step would be to take full responsibility and address the issue directly. Trust isn’t restored through explanations or justifications—it requires honesty and accountability. I would initiate a candid conversation to understand their concerns, ensuring they feel heard. Miscommunication often stems from unmet expectations, so identifying the gap is crucial. Instead of a generic apology, I would focus on how we can realign and move forward.

Rebuild trust by openly recognising and accepting responsibility for the misinterpretation. Give a detailed explanation and show real empathy for any impact. Initiate a productive discourse to better understand their issues and respond with practical answers. Commit to better communication techniques, such as regular updates and personalised messages, to avoid future concerns. To strengthen the foundation of the connection, focus on common values and goals. Reinforce trust via constant follow-through and concrete results, making them feel valued and supported as they go forward. This strategy encourages credibility and mutual respect.

1. Apologise. 2. Seek appointment 3. In a one to one meeting, explain the fact politely. Confession the mistake of miscommunication. 4. Go well prepared with all facts and figures 5. Give enough time for the partner to come back. 6. In most of the situations, it works 7. If you still couldn't get back the trust, move on. Time will prove it was only a miscommunication. 8. Be hopeful. Remember there are many donors and your genuine work will attract enough support. 9. Avoid miscommunication in the future.

Rebuilding trust with a major donor requires sincere acknowledgment of the miscommunication without excuses. Express genuine regret and outline specific preventative measures being implemented to avoid similar situations. Request a personal meeting to address concerns directly, demonstrating you value the relationship enough for face to face conversation. During this meeting, listen attentively to understand their perspective fully before responding. Follow up with tangible actions that demonstrate your commitment to improvement. Throughout this process, consistently reaffirm how much you value their support while maintaining transparent communication.

Rebuilding trust with a major donor requires accountability, transparency, and action. First, own the mistake without excuses, acknowledge the miscommunication and express sincere regret. Reaffirm your shared goals and outline clear steps to prevent future issues. Personalize your outreach with a direct conversation, and demonstrate real changes. Finally, follow up showing that their trust matters beyond just financial support. Trust is rebuilt through actions, not words alone. Also remember to forgive yourself and not be too hard on yourself.

I would start by acknowledging the issue openly and taking responsibility for the miscommunication. I would reach out to the donor personally, listen to their concerns, and clarify any misunderstandings. Then, I would simply outline concrete steps to improve transparency and ensure better communication moving forward. Most importantly, I would definitely rebuild trust through consistent follow-ups, delivering on promises, and showing genuine appreciation for their support.

1) Assunção de responsabilidade; 2) Ação proativa para resolver a situação; 3) Compromisso com melhoria contínua. Primeiramente, é recomendado a iniciativa de reconhecer o erro de forma transparente, assumindo a responsabilidade pelo ocorrido. Depois a atitude de restabelecer o contato com o doador, ouvindo atentamente suas considerações. E por fim apresentar uma retratação sincera, acompanhada de propostas de ações corretivas concretas. Além disso, é recomendado adotar medidas para prevenir recorrências, como a revisão dos fluxos de comunicação e o fortalecimento de canais de contato. A reconstrução da confiança se daria por meio da escuta ativa, da coerência nas atitudes e do compromisso com a melhoria contínua.

-Organiser une rencontre avec l'organisme donateur ou un entretien téléphonique si le déplacement n'est pas possible. Comprendre la cause du désengagement de l'entité et ses raisons. Y-a-t-il un point lié aux valeurs de l'entité qui n'a pas été respecté? Est ce relationnel? est-ce lié à un article de presse mal rédigé ou avec des informations fausses? Quelle est donc la source du désaccord? Toutes ces pistes permettront de désamorcer le problème et essayer de reconstruire la confiance. Modifier la communication institutionnelle si possible pour clarifier si une communication media a été mal interprétée. Bref, engager la discussion avec son interlocuteur·trice et arriver à renouer le contact vers des solutions qui conviennent aux 2 parties.

I personally would begin with being honest and taking responsibility for the miscommunication. Then I would identify where the miscommunication occurred and explain the changes I will be making in communications moving forward to ensure the miscommunication would not occur again.

To rebuild donor trust, follow the “7 Habits of Highly Effective People”: 1. Be proactive: Take responsibility for the mistake. 2. Start with the end in mind: Focus on restoring trust and the relationship. 3. First things first: Prioritize communication and problem-solving. 4. Think win-win: Seek a solution that benefits both parties. 5. Seek first to understand, then to be understood: Listen to the donor’s concerns. 6. Create synergy: Work together to find solutions. 7. Sharpen the tool: Learn from the mistake and improve processes.