Use call tracking software or real-time call routing systems to detect when a call has been misdirected. This allows you to spot the issue early in the interaction. Transfer the customer to the correct department or person who can resolve their issue. Make the handoff seamless to avoid further disruption in the service. After the issue is resolved, follow up with the customer to ensure their satisfaction. Apologize for the inconvenience, even if it wasn’t directly your fault. This step is crucial in maintaining customer loyalty and trust. A follow-up shows that you care about the customer’s experience beyond just fixing the immediate problem. It leaves a positive impression and builds stronger relationships.

- Empathise, re-route, ensure the customer can be helped, transfer - log mis-routes - track mis-routes -identify cause -re-train staff

Utilizando PUBLIC CLOUD, disponemos 4 Cloud services that, provide security, scalability, speed and, transferred to the different instances that need to be used. Servicios: 1. GATEWAY is an option that offers a high level of security by maintaining an instance without to expose it directly to the Internet. 2. Using LOAD BALANCER, stability and scalability, supporting HEALTH MONITOR and the HTTP, HTTPS, TCP or UDP, PROXY, SCTP protocols. 3. Using PUBLIC IPs, of a PUBLIC CLOUD, mainly simplifying maintenance and update operations. 4. Finally, PRIVATE NETWORK, this will basically allow us to use 2 services Cloud, DHCP and VLAN, the first will provide IP addressing automatically and the VLAN, will allow connecting to all in the same GROUP

Start with real-time monitoring to pinpoint the root cause and engage cross-functional teams for rapid resolution. Implement immediate corrective measures while minimizing service impact. Keep stakeholders informed with clear communication and expected resolution timelines. Post-incident, conduct a thorough analysis to prevent recurrence, leveraging AI and automation for proactive network optimization. A strong incident management strategy ensures seamless customer experience and service reliability.

Fixing critical call misrouting starts with immediate diagnosis—identifying whether the issue stems from routing rules, carrier errors, or system failures. I work with my team to implement a quick fix, like rerouting calls manually or activating backup paths. Meanwhile, I keep customers informed with clear updates and alternative contact options. Once resolved, I conduct a root cause analysis and refine routing logic to prevent recurrence. Delivering top-tier service means acting fast, communicating clearly, and building long-term reliability.

A critical call misrouting can disrupt operations and impact customer trust. Here’s how I ensure top-tier service is promptly restored: 1️⃣ Immediate Diagnosis – Check call logs, routing rules, and SIP trunk status. 2️⃣ Quick Reconfiguration – Redirect misrouted calls via backup routes or fallback numbers. 3️⃣ Real-Time Monitoring – Use dashboards to track and prevent future issues. 4️⃣ Communication – Notify affected teams and clients with updates. 5️⃣ Root Cause Analysis – Fix underlying issues to prevent recurrence.