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Last updated on Feb 19, 2025
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You're juggling patient care and administrative duties. How do you resolve conflicts with colleagues?

In healthcare, juggling patient care and administrative duties can lead to conflicts with colleagues. Here’s how to navigate these challenges:

  • Prioritize open communication: Regularly discuss responsibilities and expectations with your team to prevent misunderstandings.

  • Set clear boundaries: Define specific times for patient care and admin tasks to avoid overlap and confusion.

  • Practice empathy: Understand your colleagues' pressures and workloads to foster a supportive environment.

What strategies have you found effective in resolving workplace conflicts?

Healthcare Healthcare

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Last updated on Feb 19, 2025
  1. All
  2. Healthcare

You're juggling patient care and administrative duties. How do you resolve conflicts with colleagues?

In healthcare, juggling patient care and administrative duties can lead to conflicts with colleagues. Here’s how to navigate these challenges:

  • Prioritize open communication: Regularly discuss responsibilities and expectations with your team to prevent misunderstandings.

  • Set clear boundaries: Define specific times for patient care and admin tasks to avoid overlap and confusion.

  • Practice empathy: Understand your colleagues' pressures and workloads to foster a supportive environment.

What strategies have you found effective in resolving workplace conflicts?

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Help others by sharing more (125 characters min.)
7 answers
  • Contributor profile photo
    Contributor profile photo
    Dr. Hoda Ahmari Tehran

    Assistant Professor, PhD in Medical Education, MSc, BSc in midwifery), Chair of Medical Education Department, Life Coach

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    🔷️To resolve these issues, effective communication is key. Expressing concerns and needs clearly, actively listening, and empathizing with others can help identify underlying issues and foster understanding. Collaborating with colleagues on shared goals, delegating tasks, and seeking assistance when needed can promote teamwork and ensure both patient care and administrative duties are managed efficiently. 🔶️Additionally, establishing boundaries and priorities is essential for maintaining a balance between responsibilities and personal well-being. Practicing empathy and understanding that everyone has unique challenges in the workplace can also contribute to a supportive work environment and facilitate conflict resolution.

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    Ammar S.
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    Balancing patient care with administrative tasks can be overwhelming, and conflicts with colleagues can add to the stress. The key is open communication—acknowledge the challenges, listen to their concerns, and find common ground. Set clear priorities and delegate where possible to ease the workload. If tensions arise, approach them with empathy—everyone is working toward the same goal: quality patient care. Most importantly, foster a culture of teamwork and respect. When colleagues support each other, both patient outcomes and workplace morale improve.

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    5
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    Ebrahim Barkoudah, MD, MPH, MBA, FACP, FACHE

    Regional Chief Medical and Quality Officer & Division Chief (views are my own)

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    Foster open communication by creating a safe space where team members can express concerns without fear of retribution. Regular team briefings and check-ins help ensure everyone stays aligned and can address issues before they escalate. Practice active listening and empathy to truly understand colleagues' perspectives and emotions, which encourages cooperation in finding solutions. When conflicts arise, focus on identifying shared objectives like patient safety and quality care as common ground. Implement structured mediation techniques when needed, involving a neutral third party to facilitate resolution for more complex conflicts. Clear protocols and defined roles minimize misunderstandings, especially in high-stress situations

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    2
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    Khurram Riaz

    Experienced Military Officer with over 20 years of service in the Pakistan Army, specializing in technical Currently exploring entrepreneurial ventures in the Technical, Financial and Legal Consultancy Services.

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    1. Communicate Openly: Discuss concerns empathetically to resolve misunderstandings. 2. Align Goals: Focus on shared objectives like patient care and operational efficiency. 3. Delegate Roles: Assign tasks based on strengths to reduce overlap and conflicts. 4. Maintain Professionalism: Stay calm, solution-focused, and avoid personal remarks. 5. Balance Duties: Manage time effectively to address both patient care and admin tasks. 6. Seek Mediation: If needed, involve a neutral party to facilitate resolution and harmony. This approach ensures professionalism, teamwork, and a patient-centered focus.

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    Wassf A.

    Area Spa`s Manager / Spa & Recreations | Spa Management, Hospitality Industry

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    When managing both patient care and administrative duties, resolving conflicts with colleagues starts with clear communication. Regularly check in to align on tasks and priorities, ensuring everyone knows their responsibilities. Set designated times for patient care and admin work, so neither is neglected. Be empathetic by acknowledging your colleagues’ challenges and offering support where needed. By maintaining respect and flexibility, it becomes easier to work through disagreements. Open conversations and mutual understanding create a more harmonious workplace for everyone.

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    Dashiel Wham

    Nurse Practitioner - Optimizing Wellness

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    Balancing patient care and administrative duties can lead to conflicts, but open communication is key. I address concerns directly and professionally, ensuring discussions stay focused on patient well-being. Clarifying roles and expectations helps prevent misunderstandings, and I seek compromises that work for everyone. If needed, I involve leadership to mediate and find solutions. By fostering teamwork and staying patient-centered, I resolve conflicts efficiently while maintaining a positive work environment.

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    Dr. Murali Krishna N

    Sr Monitoring, Evaluation and Learning Advisor @ Jhpiego | Epidemiology | Management | Public Health | Digital Health | HMIS | Bridging gap between Healthcare and IT | Impact Evaluation

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    While it is common, finding oneself in this situation is often a result of struggling to assert boundaries and say "No." Patient care and administrative work require distinct expertise. If you have found yourself in this predicament, it is crucial to understand why and how to avoid it in the future. Open communication, understanding root cause, collaboration, delegation, and, most importantly, reaching out for support from others are key steps to navigate this challenge.

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