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Last updated on Mar 31, 2025
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You're facing a security incident with your team. How do you maintain transparency?

How would you handle transparency during a security incident? Let's hear your approach.

Information Security Information Security

Information Security

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Last updated on Mar 31, 2025
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  3. Information Security

You're facing a security incident with your team. How do you maintain transparency?

How would you handle transparency during a security incident? Let's hear your approach.

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Help others by sharing more (125 characters min.)
15 answers
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    Alexia Wong

    Tuition teacher. Earned Community Top Voice Badge in Teaching in '23 and Community Top Voice Badge in Cybersecurity in '24.

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    To maintain transparency, you need to first be calm once you've evaluated the severity of the incident. This is to avoid you from causing panic among your team. You must also be honest and tell them what is happening. This is so that they wouldn't be kept in the dark and would know how to respond to it. You need to also make sure that you have a solution to this incident. This is so that your team would be able to follow your instructions on what needs to be done instead of panicking.

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    Georgiann Rose

    Strategic Information Security Leader | Risk & Compliance Expert | Driving Cybersecurity Excellence with PCI DSS, SOC 2, and ISO 27001 Expertise

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    To maintain transparency during a security incident, establish clear communication channels and designate a response lead. Provide timely updates to internal teams, executives, and affected users while adhering to legal requirements. Be honest about the issue without speculation, focusing on known facts and next steps. Ensure all actions are documented for compliance and auditing. After resolution, conduct a post-incident review, share key findings, and outline preventive measures. This approach builds trust, ensures accountability, and strengthens future security posture.

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    Bhabani Shankar Satapathy

    Cloud & DevOps Architect | AWS | Azure | GCP | OpenShift | Enterprise Security | DevSecOps | Prompt & Agentic AI | Building Secure, Scalable & Intelligent Cloud Solutions

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    During a security incident, maintaining transparency is vital for trust and effective resolution. Timely communication is a must, ensuring the team regularly updated on the situation, response actions, and expected outcomes. Leveraging AI & machine learning could enhance analysis, allowing us to detect anomalies and conduct unbiased behavioral assessments, leading to data-driven decisions. I’d create a dedicated channel for open dialogue, encouraging team members to share insights and concerns without fear. Additionally, thorough documentation of each step would facilitate a post-incident review for learning and improvement. This approach manages the crisis effectively and fosters a culture of collaboration and resilience within the team.

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    Bhaskar Rao

    Information Technology Manager II at Amazon | Specializing in Project Management and Product Development | PMP | Business Intelligence | Data Analytics

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    To maintain transparency , we need to promptly inform stakeholders of the known facts, outlining next steps, and avoiding speculation. initiate a single communication channel for updates, ensure the team stays focused on solutions, and share regular progress, even if minimal. Once resolved, provide a clear debrief with lessons learned and preventive actions.

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    K Rakesh Goud

    Senior Information Security Officer (SISO)

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    To ensure clarity and openness during a security incident, calmly assess its severity to prevent panic. Communicate honestly with the team, focusing on known facts and establishing a designated response lead with a single communication channel for updates. Provide regular updates to internal teams, executives, and affected users, while keeping the focus on actionable solutions. Document the incident thoroughly for compliance and conduct a post-incident review to share findings and preventive measures. Encourage open dialogue among team members and balance transparency with discretion to protect sensitive information, ultimately building trust and accountability.

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    Prasanth Kanagarajan

    Manager, Customer Success | DOMO | Google Cloud | AI/ML | Data Engineering | BI & Analytics | Application Development | IoT | Salesforce

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    Transparency is key in any security incident. I’d ensure open communication by promptly informing stakeholders about the situation, sharing verified details, and outlining steps taken to mitigate risks. Internally, I’d foster a culture of accountability by keeping my team aligned on updates and next actions. Externally, I’d balance clarity with discretion to protect sensitive information while maintaining trust.

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    Fabricio Avila

    QA Engineer | SDET | Cypress | Selenium | QA Manual & Automation Testing

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    Transparency in a security incident means clear, factual communication with the team and stakeholders. I focus on reporting issues promptly, documenting key details, and collaborating on resolutions while avoiding speculation. This ensures trust and a structured response.

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    Diddi Cruz

    VP of IT & Cybersecurity | Digital Transformation & Cloud Strategy | Enterprise IT Leadership | Risk & Compliance | Driving Innovation & Operational Excellence

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    Security incidents? Not fun. But hiding them? Definitely worse. Transparency is key. We keep communication flowing, even when the picture's blurry. It's about being honest about what we know, what we're doing, and what we *don't* know yet. That builds trust, keeps everyone aligned, and ultimately gets us to resolution faster. Plus, a little 'we're in this together' goes a long way. After all, we're all human—and humans appreciate straight talk.

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    Vikash Shukla

    CIO | CTO | Sr IT Technical Project Manager | Two Decade experience | PMP Membership | Ecommerce | Change Management | AWS | VMware |Technology Investments

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    During a security incident, I ensure transparency by providing timely, fact-based updates to all stakeholders while avoiding speculation. Internal teams are informed first, followed by controlled external communication aligned with compliance requirements. Post-incident, I lead a thorough review to strengthen security measures and prevent future occurrences.

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    Rodrigo de Araújo Vieira

    Senior Full Stack Dev | PHP | SQL | Typescript | NodeJS | VueJS | Quasar | Vuetify | React | MUI | Python | AWS | Linux

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    I will report it to the nearest person responsible for security or who is penalized in court if a security problem happens in the company.

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