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Last updated on Oct 18, 2024
  1. All
  2. Telecommunications
  3. Mobile Technology

You're facing app crashes on specific Android devices. How do you pinpoint and fix the issue?

When your app crashes on specific Android devices, it's crucial to identify the root cause quickly. Employ these strategies:

  • Check device compatibility: Ensure your app supports the Android version and hardware specifications.

  • Review crash logs: Analyze logs for patterns or recurring errors that pinpoint the issue.

  • Test rigorously: Use emulators and real devices to replicate and resolve the problem.

How do you tackle device-specific app issues? Looking forward to your insights.

Mobile Technology Mobile Technology

Mobile Technology

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Last updated on Oct 18, 2024
  1. All
  2. Telecommunications
  3. Mobile Technology

You're facing app crashes on specific Android devices. How do you pinpoint and fix the issue?

When your app crashes on specific Android devices, it's crucial to identify the root cause quickly. Employ these strategies:

  • Check device compatibility: Ensure your app supports the Android version and hardware specifications.

  • Review crash logs: Analyze logs for patterns or recurring errors that pinpoint the issue.

  • Test rigorously: Use emulators and real devices to replicate and resolve the problem.

How do you tackle device-specific app issues? Looking forward to your insights.

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8 answers
  • Contributor profile photo
    Contributor profile photo
    Gustavo Cosme

    Apple Developer Educator | Apple Expert at Globoplay | Speaker & Content Creator | 17+ Years in Tech | iOS, Swift, SwiftUI | Apple TV, Apple Watch, Vision, macOS

    • Report contribution

    Start by checking crash reports in Google Play Console or Firebase Crashlytics to identify patterns. Reproduce the issue using affected devices or emulators, enabling logging with Logcat. Analyze stack traces to find the root cause, then test fixes before deploying an update.

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    Imran Hossen

    Helping Businesses Scale with Google & Facebook Ads | Digital Marketing Strategist & Agency Owner

    • Report contribution

    When your app crashes on specific Android devices, it's crucial to identify the root cause quickly. Employ these strategies: Check device compatibility: Ensure your app supports the Android version and hardware specifications. Review crash logs: Analyze logs for patterns or recurring errors that pinpoint the issue. Test rigorously: Use emulators and real devices to replicate and resolve the problem. How do you tackle device-specific app issues? Looking forward to your insights.

    Like
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    Contributor profile photo
    Priyanka Joshi Wagle
    • Report contribution

    1. Force Stop the App – Go to Settings > Apps > [App Name] > Force Stop, then reopen the app. 2. Clear App Cache & Data Settings > Apps > [App Name] > Storage & cache Tap Clear Cache (if the issue persists, tap Clear Data). Advanced Fixes: 1. Update the App – Open Google Play Store, search for the app, and update it 2. Update Android System – Go to Settings > Software update and install any available updates. 3. Check App Permissions – Go to Settings > Apps > [App Name] > Permissions and ensure required permissions are enabled. 3. Uninstall & Reinstall – Delete the app and install it again from the Play Store 4. Free Up Storage – If your device is low on storage, delete unnecessary files or apps.

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    Contributor profile photo
    Gard Strategies

    Income Tax Preparer

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    Explore effective methods to diagnose and resolve app crashes on Android devices. Learn how to pinpoint issues and enhance user experience with these actionable steps.

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    Ali Hassan

    Bridging Business & Tech | Connecting Clients to Software Success | Client-Focused Software Development Strategist | Koderlabs | ex IFFCO Group | ex Hayat Kimya | ex Adudawood (P&G) | ex ibex.digital

    • Report contribution

    When an app crashes on specific Android devices, pinpointing the issue fast is key. 1️⃣ Analyze Crash Reports – Use Google Play Console & Firebase Crashlytics to filter logs by device model & OS. Run adb logcat for real-time debugging. 2️⃣ Reproduce & Test – Use real devices or cloud services like Firebase Test Lab. Staged rollouts help minimize impact. 3️⃣ Identify the Root Cause – Check for memory leaks, API compatibility issues, or OEM restrictions (e.g., MIUI, One UI). 4️⃣ Fix & Monitor – Patch, release an update, and track stability with Firebase. How do you tackle device-specific crashes?

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    Laura Ceste

    Technical Program Manager | Product Manager | IT Portfolio Leader | Cross-Functional Leadership | Data-Driven Strategy | Process Optimization | Scalable Growth & Operational Excellence | Agile & Digital Transformation

    • Report contribution

    To pinpoint and fix crashes on specific Android devices, start by analyzing crash logs to understand the issue. When tools are limited or logs provide little insight, look for additional data points to determine what the app was doing at the moment of the crash—(user input, making an API call, running background tasks, etc.) Attempt to reproduce the issue under similar conditions (device specs, OS versions). If the crash isn’t easily reproducible, step back and view it from the user’s perspective— is your own knowledge of the app is influencing your approach, are you truly behaving like a user. In the long run, enhancing logging and monitoring will help capture more details and identify recurring issues before they escalate.

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    Jether Canhada

    At Santander, driving Software Engineering for Digital Platforms and Application Security

    • Report contribution

    Start by analyzing logs from Firebase Crashlytics, Sentry, or Logcat to pinpoint affected devices, OS versions, and stack traces. Use session replay tools like UXCam or LogRocket to visualize user interactions leading to the crash. Replicate the issue on real devices or emulators using ADB, tweaking system configurations if needed. Check for memory leaks with Android Profiler, review API responses, and test edge cases. Once the root cause is fixed, run regression tests, deploy a hotfix, and monitor logs for anomalies to prevent recurrence.

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