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Last updated on Mar 16, 2025
  1. All
  2. Healthcare
  3. Case Management

You're faced with conflicting opinions on a complex case strategy. How do you navigate towards a resolution?

Navigating conflicting opinions on a complex case strategy requires clarity, open communication, and strategic compromise.

When faced with differing viewpoints on a complex case strategy, it's essential to navigate towards a resolution that benefits the team and the project. Here's how to achieve that:

  • Facilitate open dialogue: Encourage all parties to share their perspectives and concerns openly.

  • Seek common ground: Identify overlapping goals and priorities to find a mutually acceptable path forward.

  • Employ data and evidence: Use factual information to support decisions and reduce emotional biases.

What approaches have worked for you in resolving strategy conflicts?

Case Management Case Management

Case Management

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Last updated on Mar 16, 2025
  1. All
  2. Healthcare
  3. Case Management

You're faced with conflicting opinions on a complex case strategy. How do you navigate towards a resolution?

Navigating conflicting opinions on a complex case strategy requires clarity, open communication, and strategic compromise.

When faced with differing viewpoints on a complex case strategy, it's essential to navigate towards a resolution that benefits the team and the project. Here's how to achieve that:

  • Facilitate open dialogue: Encourage all parties to share their perspectives and concerns openly.

  • Seek common ground: Identify overlapping goals and priorities to find a mutually acceptable path forward.

  • Employ data and evidence: Use factual information to support decisions and reduce emotional biases.

What approaches have worked for you in resolving strategy conflicts?

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Help others by sharing more (125 characters min.)
12 answers
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    Venkata Lakshmi Namburi

    Automotive Engineer | Researcher in Software-Defined Vehicles | Scholar Practitioner

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    Establishing clear decision-making criteria ahead of time helps me ensure objective discussions. When problems continue, I encourage small pilots to confirm assumptions. Including neutral experts helps break through a crossroads. Documentation of choices ensures responsibility and clarity.

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    Naomi R Steenson

    On my own now.... at RETIRED

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    It's important to value conflicting perspectives and divergent options because this helps to ultimately derive a more efficient 360° vantage point for decision making. Consideration of contrasting opinions helps to avoid making decisions based on assumption or lack of clarity, and may likewise prevent unintended consequences. The entity or individuals most affected by the final decisions should be considered, including their goals and desired outcomes. If these wishes cannot be accommodated, there needs to be valid cause for a denial, be it unaddressed risks, safety, feasibility, cost-effectiveness or simply, the greater good. The more disciplines involved in working through a situation better assures that all bases are covered.

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    4
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    Adeel Imran

    Senior Typescript Fullstack Developer | Helping startups build scalable apps using MERN/ReactJS stack. | ex-Uber, ex-Glassnode , ex-Relayr

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    Establish clear KPI's on decision making factors, outline all of them and given the case outline the possible decisions and their outcomes. Pick one that suites the company. If there is still no resolution have open debates and always back your decisions by data and not emotions.

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    3
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    Linda Richard-Miller R.N.

    TOOLS FOR LIFE

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    There is a right or accurate solution... Navigate towards enlightening the team. Reward achievement... The team will grow in knowledge and achieve greater goals as a team.

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    2
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    Mohamad Aljamal

    As a Case Manager specializing in refugee support, empower to thrive in their new communities. | Case Management | Community Advocacy | Child protection | GBV

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    When faced with strategy conflicts, I focus on: Open communication – Making sure everyone shares their views. Finding common goals – Aligning perspectives through shared objectives. Using facts & data – Keeping decisions logical and unbiased.

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    2
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    NGELESE ARAFATI

    Refugee Protection Expert

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    Open communication, use of SWOT analysis that supports to resolve the conflicting opinions, embrace team abilities through creating safe spaces for experiencing and resolving the complex case.

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    1
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    Miriam D.

    Sr HR Director - HR Operations, HRIS & Payroll at RONA

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    When facing conflicting opinions on case strategy, successful resolution requires balanced leadership. As a manager, actively listen to all viewpoints and acknowledge underlying fears and disagreements to maintain trust. Sometimes strategic details cannot be shared due to confidentiality requirements, and occasionally unpopular decisions are necessary for organizational success. Create a structured approach and establish clear decision criteria aligned with objectives to depersonalize conflict. When consensus isn't possible, make executive decisions while explaining your reasoning clearly. The goal isn't universal agreement but ensuring everyone feels heard before implementing the most viable solution.

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    Ebenezer Ankrah

    --

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    Make sure everyone is on the same page regarding the ultimate goal. Conflicts often stem from differing priorities, so aligning on shared objectives can help refocus the discussion. I would involve an expert or mediator to offer an objective perspective.

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    Laura L. Osorio Gomez

    Community Worker / Disability Support Worker / Research

    • Report contribution

    From a holistic point of view, conflicting opinions sum up to a wider landscape of the situation. Although, if the conflicting opinions come from a medical point of view, ultimately, is the client, individual who is suffering the illness or carry the condition who has the last word to resolute any difference or conflict. In the other hand, conflicting opinions will always coexist when find the best care in complex situations, but open communication, clear goals and vivid experience are some of the tools that teams can rely on to find assertive solutions.

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    Vilma Kingsley

    Inpatient Care Manager at Good Shepherd Rehabilitation Network Executive Secretary at KHOW, Inc.

    • Report contribution

    Involving all perspectives to come up with a resolution requires the investment of time in order to be receptive of all perspectives. Once all perspectives have been gathered, focusing on a common goal/outcome is the best approach to take. Most of the time, varied perspectives agree on goals and the variance usually lies on how to reach the goal. Providing all opinion makers with the understanding of the common goal will assist in creating a strategy in reaching the desired outcome. It's really all about maintaining the unity in the differing opinions in order for the desired outcome to be attainable.

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