Clients don’t expect perfection—they expect clarity, accountability, and inclusion. I lead with facts: what changed, what’s at risk, and what options are on the table. Then I make space for their input. It’s not just about managing expectations—it’s about respecting their stake in the outcome. Consistent, direct updates aren’t a courtesy—they’re a commitment to partnership.

Your project just hit an unexpected snag? Here’s how to communicate changes effectively: 1. Acknowledge the Issue Quickly – Address it before clients hear it from someone else. 2. Stay Solution-Oriented – Focus on how you’re resolving the problem, not just the setback. 3. Reframe the Narrative – Position changes as an opportunity for improvement, not just a delay. 4. Offer Clear Next Steps – Provide a revised plan with realistic timelines. 5. Maintain Regular Updates – Keep clients informed with consistent progress reports. Trust is built in tough moments.

If my project faces an unexpected problem, I inform the client quickly and clearly. I explain what happened, how it affects the project, and what we are doing to fix it. For example, if a software bug causes a delay, I update them on the new timeline and steps to solve it. I keep my message simple and honest so the client stays informed and trusts that we are handling the issue properly.