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Last updated on Feb 19, 2025
  1. All
  2. Healthcare
  3. Healthcare Management

Your healthcare facility is undergoing a transition. How can you ensure effective communication?

Transitions in healthcare facilities can be challenging, but clear communication can make the process smoother and more efficient. Here are some strategies to ensure everyone is on the same page:

  • Hold regular meetings: Schedule consistent updates with your team to address concerns and share progress.

  • Leverage multiple channels: Use emails, bulletin boards, and instant messaging for diverse communication needs.

  • Provide training: Ensure staff are trained on new systems or protocols to avoid confusion.

What strategies have worked in your facility during transitions? Share your experiences.

Healthcare Management Healthcare Management

Healthcare Management

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Last updated on Feb 19, 2025
  1. All
  2. Healthcare
  3. Healthcare Management

Your healthcare facility is undergoing a transition. How can you ensure effective communication?

Transitions in healthcare facilities can be challenging, but clear communication can make the process smoother and more efficient. Here are some strategies to ensure everyone is on the same page:

  • Hold regular meetings: Schedule consistent updates with your team to address concerns and share progress.

  • Leverage multiple channels: Use emails, bulletin boards, and instant messaging for diverse communication needs.

  • Provide training: Ensure staff are trained on new systems or protocols to avoid confusion.

What strategies have worked in your facility during transitions? Share your experiences.

Add your perspective
Help others by sharing more (125 characters min.)
54 answers
  • Contributor profile photo
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    Khatrina S.

    Co-Founder Building Oncology Workflow Solutions | Board Member at Reap Goodness

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    Clarity and consistency are key during transitions. One of the most effective strategies I’ve used is real-time feedback loops. Instead of just pushing out information, create a structured way for staff to voice concerns and ask questions, whether through quick daily huddles, open office hours, or an anonymous feedback form. Also, assign transition liaisons. Having point people in each department who understand the changes and can support their peers reduces confusion and speeds up adoption. And never assume emails alone will do the job. Reinforce key messages in multiple formats to meet different learning styles.

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    Dr. Vaibhav Dhariwal

    MBBS | MHA | PGME-SQIL | Harvard Med School | Healthcare Leader | SBU | Strategy | P&L | Quality & Patient Safety

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    To ensure effective communication during a healthcare facility transition, establish clear, transparent messaging across multiple channels, such as meetings, emails, and digital dashboards. Keep staff informed about changes, timelines, and their roles to reduce uncertainty. Encourage two-way communication by providing platforms for feedback and addressing concerns promptly. Designate key leaders to relay consistent information and serve as points of contact. Use structured updates to prevent misinformation and ensure alignment. Regularly assess communication effectiveness and adjust strategies as needed. By fostering transparency, engagement, clarity, you can navigate the transition smoothly while maintaining staff confidence and stability.

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    5
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    Adity Bhattacharyya

    Associate Program Director, JFK Family Medicine Residency at Hackensack Meridian School of Medicine

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    I think effective communication is the key to any successful organization. Also supporting team members and listening to their point of view is important in keeping them engaged in their work and the organization as a whole

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    4
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    Sonal Deep Sharma, MD

    Physician | Founder @ SARU Foundation | Brown University MPH

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    Effective communication during healthcare transitions requires a clear plan, regular updates, and diverse communication channels. Using visual aids, appointing transition champions, and encouraging two-way dialogue can enhance understanding and staff engagement. Open forums, quick-reference guides, and continuous feedback help address concerns, while ongoing assessment ensures communication strategies remain effective.

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    3
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    Okechukwu Ekemezie

    Cruise Ship Medical Director

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    I have been involved with many medical center and facilities transition and I can categorically say that communicating effectively and efficiently with regula meetings and proactive trainings have helped my team to stay updated and go through the process smoothly.

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    3
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    Dr Vibha Jain

    Digital Healthcare Transformation | Clinical Analytics Expert | Advocate for Preventive Medicine | Strategic Advisor

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    Creating clear, step-by-step transition plans for staff. Using multiple channels emails, meetings, and internal portals to relay updates. Setting up a feedback loop so concerns were addressed in real-time. Assigning point persons for every department to streamline information flow. Hosting Q&A sessions to align everyone on changes and timelines. The result? Fewer misunderstandings and a well-coordinated shift. Clear communication always reduces chaos.

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    2
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    Contributor profile photo
    asif mushtaq

    perfusionist at punjab institute of cardiology lahore pakistan

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    Effective communication during a transition ensures staff alignment, minimizes resistance, and enhances patient care. A well-structured approach fosters collaboration, trust, and a smooth transition for the entire healthcare facility.

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    2
  • Contributor profile photo
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    Steffi Moranga

    Medical Laboratory Scientist/Nurse

    • Report contribution

    To ensure effective communication during a healthcare facility transition, develop a clear plan outlining key messages, stakeholders, and timelines. Use multiple channels like meetings, emails, and digital platforms while engaging leadership to relay information. Encourage two-way communication through Q&A sessions and feedback surveys. Provide training and support for staff, maintain transparency to prevent misinformation, and ensure consistent messaging. Continuously monitor and adjust strategies based on feedback to improve clarity and engagement.

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    2
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    Ilda Martinez

    MS- MHW, RN-BC, NE-BC Nurse Executive

    (edited)
    • Report contribution

    To ensure effective communication during transition, I verify I’m personally armed with accurate information and timelines so as questions arise, communication is factual and concise. Engage leaders, & key stakeholders, use timelines for visual support, set expectations related to consistent updates, conduct scheduled meetings and training, utilize multiple methods such as verbal, written, & video technology is helpful. We must remember that effective communication includes listening so messages are sent and received for loop closure. Personally, I also like to instill some excitement and recognition about milestones met to sustain engagement. It’s about momentum and consistency!

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    2
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    Contributor profile photo
    April Ann James MHA, BSHCM

    Healthcare Program Planning Analyst (HCPPA)| Director of Rehabilitation & Program Operations

    • Report contribution

    As a leader I always say to my team "As I know , you will know" effective communication is the key to successful transition.

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    2
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