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Last updated on Mar 31, 2025
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  3. Cybersecurity

Your business units are clashing over security protocols. How can you mediate effectively?

When security protocols cause friction, what strategies keep everyone on the same page?

Cybersecurity Cybersecurity

Cybersecurity

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Last updated on Mar 31, 2025
  1. All
  2. IT Services
  3. Cybersecurity

Your business units are clashing over security protocols. How can you mediate effectively?

When security protocols cause friction, what strategies keep everyone on the same page?

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10 answers
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    Akhil S Nath

    Technical Manager @ VIGYANLABS | Infrastructure Security, IT Security, CISM

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    Airport security mirrors cybersecurity balancing speed and safety. Prioritizing only one risks disaster. Smart airports use automated scans, risk-based checks, and trusted traveler programs. Similarly, cybersecurity needs intelligent, adaptive protection. Implement smart security: AI threat detection, risk-based authentication, Zero Trust, IAM for trusted access, robust endpoint security, etc .Find the balance: Listen to security and business teams via assessments and analytics. Implement solutions like SSO to enhance, not hinder, operations. Test in sandboxes and pilot deployments for refinement. : Security and productivity are partners, not rivals. Employ the right tech for seamless, secure experiences.

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    Alexia Wong

    Tuition teacher. Earned Community Top Voice Badge in Teaching in '23 and Community Top Voice Badge in Cybersecurity in '24.

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    To mediate effectively, you need to first conduct discussions and meetings with all of the business units. This is so that you would know why they are clashing over the security protocols. You need to then evaluate which protocols needs to be adhered to. This is so that you would be able to compromise on the not so necessary ones. You must then explain to them why these protocols need to be in place. This is so that they would understand the importance of it and would stop this conflict.

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    K Rakesh Goud

    Senior Information Security Officer (SISO)

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    To resolve conflicts over security protocols between business units, start by identifying the main causes of disagreement. Set common goals that match the organization's overall objectives, stressing the importance of security. Explain the risks and benefits clearly to promote understanding. If necessary, bring in a neutral third party to guide discussions. Encourage compromise by using phased approaches or role-based exceptions. Keep communication open between teams and document agreements for transparency. Finally, assess the immediate impact of protocols for quick action while planning for long-term solutions. These steps can help resolve conflicts smoothly.

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    Folasade Adegoke

    Cybersecurity Leader | Cloud & Risk Expert | Award-Winning Career Coach & Speaker | EdTech Founder | Advisory Board Member | Canada’s Top 100 Black Women to Watch

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    Security protocols are crucial, but alignment across business units is just as important. Clear communication, stakeholder collaboration, and a risk-based approach can turn friction into synergy. When teams understand the ‘why’ behind security measures, adoption becomes smoother.

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    Shuvon Md Shariar Shanaz

    Ex World Top 1 TryHackMe • Hacker • Bug Bounty Hunter • Penetration Tester • NASA HOF

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    Clear communication and collaboration are key to balancing security and usability. Involve stakeholders early in the process to explain the necessity of security measures and how they protect both the organization and individuals. Offer practical solutions, such as streamlined authentication methods or automation, to reduce friction. Regular training and feedback loops help employees understand security protocols and voice concerns, ensuring that policies remain effective without disrupting productivity.

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    Pinaki Ranjan Aich, CISA

    Best Selling Author || CISA| ISO 27001/27701/42001 LA | SOX | CPISI | PRINCE2 Agile Practitioner| ITGC | IFC | COBIT 5| Privacy and Data Protection| CyberArk Certified Trustee | ITIL | Security Intelligence Engineer

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    1. Understand the root cause. 2. Create common ground. 3. Highlight risks and benefits. 4. Introduce a neutral third party. 5. Encourage compromise. 6. Prioritize communication. 7. Document agreements.

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    Mirza Azfar Baig

    Cybersecurity Leader | 25+ Years in Governance, Risk Management, Threat Intelligence & Incident Response | Protecting Digital Assets Worldwide

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    The first step is to pay attention to protocols that can be implemented quickly. Then, perform a proper impact assessment and define the rollback methodology. Initiate a change request and follow the procedure to implement the controls. The remaining controls should be planned according to a mid or long term plan and executed accordingly.

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    Ibrahim O.

    Cybersecurity Analyst | Third Party Risk Specialist | Empowering organizations to build secure and innovative solutions | Expertise in Scrum & Data Analysis for informed decision-making

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    To mediate effectively & efficiently, I would first listen to understand each unit’s concerns and priorities, such as operational efficiency versus compliance or risk mitigation. By framing the discussion around shared goals like protecting the organization’s reputation or ensuring continuity, I can align stakeholders on a unified approach. Using data-driven insights such as risk assessments I’d evaluate propose compromises (like phased implementations or role-based exceptions) to balance competing needs. Clear roles and feedback mechanisms would ensure accountability, with senior leadership or external consultants engaged if necessary. This collaborative approach fosters mutual understanding and supports broader organizational objectives.

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    Ilya Volovnik

    Helping Accountants & Bookkeepers Stay Breach-Free | Free Security Assessments | Fractional CISO for Compliance & Cyber Insurance Readiness

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    First, you need to ask "why" five times before jumping to "how." Understand the root of the disagreement are they worried about productivity, compliance, or cost? Once the real concerns are clear, bring both sides to the table with a shared goal: protecting the business without blocking operations. Translate technical risks into business impact, and look for compromises like phased rollouts or tailored controls. Framing security as a business enabler not a blocker helps align everyone toward a practical, secure solution.

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    Sümeyye Betül Sayan

    IT Security Manager|Cybersecurity Specialist|Certified CompTIA ce+ | Nmap|AWS Cloud Security|Try Hack Me %1 Top User |Information Security Officer

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    1. Translate, don’t preach: Frame security in business terms. Say, “This prevents client loss,” not “It’s ISO-required.” 2. Use risk as common ground: Ask, “Who owns the risk if we skip this?” Risk framing changes the game. 3. Collaborate, don’t dictate: Involve business units early. Co-create solutions that balance agility and protection. 4. Escalate with facts, not emotion: Present clear risk-based options and let leadership decide with eyes wide open. 5. Lead with Empathy: Open, inclusive dialogue builds trust. 6.Create a Culture, Not a Checklist: Accountability thrives in cultures where every person knows their role and impact. Security isn’t about control. It’s about enabling business—safely. Be the bridge, not the barrier

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