To make it actionable, you need to first make sure that the feedback obtained from these non-technical team is clear and precised. This is so that you would know what it is that they mean. You need to then ask them to describe about what they feel should be enhanced and improved on in terms of how secure they feel. This is so that you would know how non-technical users would think. You need to make sure that when you're asking them for their feedback, you should explain the whole situation to them in layman terms. This is so that they would understand what you need to know from them.

Establish accessible channels like anonymous surveys or dedicated communication platforms to encourage honest input. Conduct interactive training sessions using relatable examples to enhance security awareness. Utilize feedback tools with features such as surveys and 360-degree feedback to gain diverse insights. Encourage cross-departmental collaboration to bridge knowledge gaps and foster comprehensive security strategies. Ensure security policies are written in clear, non-technical language and gather direct feedback to improve comprehension. Maintain a continuous feedback loop by regularly soliciting input and demonstrating that contributions lead to tangible improvements, promoting a proactive security environment.

Gathering actionable security feedback from non-technical teams is indeed a vital component of our overall security strategy at Engage Partners. One effective approach I've found is to establish regular cross-departmental workshops where team members can voice their concerns in an open environment. For instance, during our last session, the marketing team raised issues about data handling practices that weren't on my radar. We then developed a simple guide tailored for them to implement secure data management practices without needing deep technical knowledge. This not only enhanced our security posture but also empowered non-technical staff by making them active participants in our security framework.

🗣️ Simplify the Language Avoid jargon; use real-world scenarios to explain security concerns. Provide clear examples of risks and their potential impact. ✅ Make Feedback Structured & Relevant Use simple surveys, checklists, or guided questions to gather focused input. Ask about day-to-day challenges rather than technical specifics. 🔄 Turn Insights into Action Categorize feedback by urgency and impact to prioritize improvements. Create bite-sized training or FAQs to address recurring concerns.

The only way to do this is relate it back to business drivers. What is stopping them from doing their work? Do they think the latest project to roll out MFA what part of the process is difficult? Where are they having access issues? Why are they scared about the enxt security project? You need to get into the trenches and work directly with the business teams. You MUST be available, approachable and be able to communicate to users at whatever level they are comfortable. Once they tell you what they need or need to avoid it is your job to view those ideas from a technical lens and figure out how to make it happen. They wont wrap the answer up for you, its not their job to understand, it is yours!

-Use simple language – Avoid technical jargon and keep explanations clear. -Give real-world context – Show how security issues affect daily operations. -Create structured feedback forms – Use checkboxes and simple prompts for clarity. -Offer examples – Provide clear, relatable security scenarios. -Encourage open discussions – Host informal Q&A sessions for input. -Acknowledge and act on feedback – Show results to build trust. -Assign a security liaison – Have a point of contact for non-technical teams. -Use anonymous reporting – Make it easy to report concerns without fear. -Integrate feedback into workflows – Ensure security becomes part of daily work.

To get actionable security feedback from non-technical teams, simplify the conversation. Use clear, relatable language—avoid jargon—and frame security in terms of real-world impact on their work. Provide specific scenarios or structured questions to guide their input. Encourage them to report unusual activities or pain points without fear of blame. Once feedback is gathered, categorize it by urgency and feasibility. Then communicate back on actions taken. By making security a shared responsibility and showing responsiveness, you create a culture where non-technical teams feel valued and engaged in safeguarding the business.

To gather actionable security feedback from non-technical teams, reframe your approach creatively: Focus Groups: Host casual focus group sessions where employees share insights through guided discussions, fostering a relaxed and open exchange. Feedback Challenges: Run contests to encourage teams to identify potential security gaps, rewarding the most impactful suggestions. Custom Scenarios: Present relatable, role-specific scenarios to prompt focused feedback tailored to their daily experiences. These strategies, alongside structured tools, training, and open communication, empower teams to provide clear, actionable input for improved security.

The most important thing here is to use simple and plain language to help them understand the security issues on ground and how valuable their feedback is in solving the issue on ground. They should also be able to express their opinions in simple and plain way

To make security feedback from non-technical teams actionable, I first ensure the feedback is clear by asking for specific examples and avoiding technical jargon. I translate their input into practical security concerns and prioritize them based on impact. Then, I work with technical teams to create simple solutions or processes that address the issues. Finally, I communicate back to the non-technical teams, explaining how their feedback was implemented, ensuring they feel heard and valued in the process.