I once faced a similar challenge with an external supplier who wasn’t fully aligned with our sustainability standards. To address this, we first held a frank discussion, making it clear how critical sustainability was to our mission. We provided training on best practices and shared resources to help them improve. When progress stalled, we explored alternative suppliers whose values more closely matched ours. This experience reinforced the importance of not compromising on sustainability, even when it means making tough decisions for the long-term health of the business and the planet.

Understand Their Motives - Before addressing resistance from an external partner, take a step back and assess why they are undermining your sustainability efforts. Resistance is rarely random—it’s usually tied to business priorities, perceived risks, or strategic misalignment. Identifying their motivations allows you to craft a response that shifts them from opposition to alignment without direct confrontation.

An API manufacturer struggled with inconsistent drug substance quality, impacting the finished product and compliance. This led to resources wastage, inefficiencies and potential regulatory risks, misaligning with sustainability goals. How We Tackled It: 1. Proactive Collaboration – Engaged with the manufacturer’s technical team to optimize processes and reduce variability. 2.Continuous Pursuance – Regular followups ensured longterm supplier improvements rather than temporary fixes. 3.Strengthened quality controls to ensure drug substance consistency and minimize rework. Outcome: Achieved consistent drug substance quality, reduced waste, improved efficiency and ensured sustainable production practices. #Sustainability #Sourcing

Establish Clear Communication Channels: Set realistic expectations by establishing clear communication channels. Moderate Between partners: Develop negotiation and moderation skills to navigate divergent stakeholder priorities. Translate abstract external demands into concrete internal action plans that resonate with business objectives. Assess and Filter Demands: ESG managers should evaluate external requests, tempering them when necessary to maintain internal buy-in and avoid overwhelming functional teams. Filter and prioritize demands based on organizational relevance and feasibility.

Handling ineffective ESG partners can be challenging. - Understand Their Limitations Many of them may lack a deep understanding of the term "ESG" and its implications, often learning on the job. This can lead to a superficial approach that doesn't meet client needs effectively. - Adapt Communication Engage using language that resonates with senior management. Avoid jargon and focus on terms that executives understand. This helps in gaining their support for ESG initiatives. Set Clear Expectations - Consider Alternatives It may be worthwhile to explore other options or firms that specialize in ESG as they may offer more tailored expertise and insights.

Addressing misalignment with external partners requires clear communication and firm action. Start with a direct conversation to reinforce sustainability expectations. Provide resources or incentives to encourage compliance. If resistance persists, reassess the partnership and consider alternatives that align with your values. Consistency in sustainability commitments strengthens credibility and long-term impact.

Align expectations through clear sustainability goals, reinforce commitments contractually, and collaborate on feasible solutions to ensure mutual accountability in sustainable practices.